TL;DR: We take your privacy seriously. Your uploaded files are processed in real-time and never stored on our servers. We only collect minimal data necessary to provide our service (email for authentication, payment info via Stripe). We don't sell your data to anyone.
1. Introduction
Welcome to OkCSV ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CSV data cleaning service available at okcsv.com and our web applications (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account, we collect your email address and password (stored securely using industry-standard encryption).
- Payment Information: When you subscribe to our Premium plan, payment information is collected and processed by our payment processor, Stripe. We do not store your complete credit card information on our servers.
- Communications: If you contact us for support, we collect the information you provide in your communications.
2.2 Your CSV Files
Important: Your uploaded CSV files are processed in real-time in your browser session and are never permanently stored on our servers. Once you close your browser or end your session, your data is completely removed from our systems.
2.3 Automatically Collected Information
- Usage Data: We collect information about how you interact with our Service, including features used, processing statistics, and session duration.
- Device Information: We collect information about the device you use to access our Service, including browser type, operating system, and IP address.
- Cookies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and Maintain Our Service: To operate, maintain, and improve our CSV cleaning functionality.
- Account Management: To manage your account, authentication, and subscription status.
- Payment Processing: To process your subscription payments via Stripe.
- Customer Support: To respond to your questions, comments, and support requests.
- Service Improvements: To analyze usage patterns and improve our Service features and user experience.
- Communications: To send you technical notices, updates, security alerts, and support messages (you can opt-out of marketing communications).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- All data transmissions are encrypted using SSL/TLS protocols.
- Passwords are hashed using industry-standard cryptographic algorithms.
- Your CSV files are processed in temporary memory and automatically deleted after processing.
- We use secure, industry-standard hosting infrastructure.
- Payment information is handled exclusively by PCI-compliant payment processor Stripe.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our Service (e.g., Stripe for payment processing, hosting providers). These providers are bound by confidentiality obligations.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Retention
- Account Data: We retain your account information (email, subscription details) for as long as your account is active or as needed to provide you services.
- CSV Files: Your uploaded files are processed in real-time and automatically deleted immediately after processing or when you close your browser session. We do not retain copies of your CSV files.
- Usage Data: We may retain aggregated, anonymized usage data for analytical purposes.
7. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have certain data protection rights:
- Access: You have the right to request copies of your personal data.
- Rectification: You have the right to request correction of inaccurate information.
- Erasure: You have the right to request deletion of your personal data.
- Restrict Processing: You have the right to request restriction of processing your data.
- Data Portability: You have the right to request transfer of your data to another service.
- Object: You have the right to object to our processing of your data.
- Withdraw Consent: You have the right to withdraw consent at any time.
To exercise these rights, please contact us using the information provided below.
8. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights regarding your personal information:
- The right to know what personal information is collected, used, shared, or sold.
- The right to delete personal information held by businesses.
- The right to opt-out of the sale of personal information (Note: We do not sell personal information).
- The right to non-discrimination for exercising CCPA rights.
9. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.
11. Third-Party Services
Our Service uses the following third-party services:
- Stripe: For payment processing. Stripe's privacy policy is available at https://stripe.com/privacy
- Hosting Provider: We use secure cloud hosting services to deliver our application.
These third-party services have their own privacy policies. We encourage you to review their policies.
12. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for authentication and core functionality.
- Analytics Cookies: Help us understand how users interact with our Service.
- Preference Cookies: Remember your settings and preferences.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.